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Thursday, June 27th, 2024

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v58 error with cable card and tivo

So, last Thursday (6/20/24) at1:32am CDT, my two Tivo boxes' cable cards stopped communicating with Xfinity. V58 error. Both boxes, same time. These Tivos (a Roamio and an HD) had been working for around 5-7 years with cable cards.
7 different Xfinity cable card reps, and 6 different cable cards (the current ones being 2020 vintage), and 1 visit from an Xfinity repair person, and no change. V58 still. It's been 7 days. No one has a path forward yet. I've been talking to Neil, a supervisor, but I'm not sure what the next step is.
My feeling - strictly based on past issues, is that it's a software issue at Xfinity. The tech today said the signal was good but had some SNR issues on some stations. But he said nothing was wrong that would cause this problem.
I'm in Houston. Can someone help?
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