two TiVo suddenly lost cable with v58 error

@XfinityBiancaB​ The technician came to our doorstep and explained that Xfinity will no longer support cable cards, at least in our area. A company that cares about customer service would have notified customers that their Xfinity equipment would become non-working before that date came around. We had just renewed our Tivo service subscription. Both Tivos went down and no one at Xfinity appeared to have a clue as to why.

Once again, a company that cannot communicate internally and customers suffer as a result. We completely understand that this was older technology but they way it was handled by Xfinity was extremely poor.

@dondraper I am sorry to hear about this frustration that you have had. This is not the experience we want for our customers. I know that there are some models that are some markets and modems that are not supported by cable cards, and we did our best to send out notification in advance to these changes. I would be happy to look into your equipment with you and see how we can best help in this situation. When you have a moment please send your name and service address to "Xfinity Support." You can do this by using the Direct Messaging icon at the top of the page. 

@BruceW​ Essentially, Xfinity ended our cablecard (two tivos) service without any warning. Apparently due to recent upgrades but regardless, both cards were working and then suddenly without notice, they did not. No one we contacted at Xfinity appeared to know why and we spent hours going through troubleshooting steps only to finally have a technician arrive and say "Sorry, there is nothing I can do to resolve this. Our network will no longer support those cards at this location". At the very least it was once again, extremely poor customer service. We had just renewed the Tivo service and replaced the cable modem after one phone session said it might need replacing. Been a Comcast customer for over 20 years...oh well.