1 Message

Mon, Jun 20, 2022 4:09 PM

TV won't go pass the welcome screen?

I can't get past the welcome screen and it's not the TV problem. I have tried everything. Restart, check connection.


Official Employee


2.8K Messages

2 m ago

Hello @user_77ccbe, thanks for reaching out to us about the problem you're experiencing with your cable box. We definitely want to get you past that welcome screen so that you can get to enjoy all of your favorite shows/content. My team can help! I would like to take a look at your account in order to best assist you with this. Please send us a Private Direct Message. 


Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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