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Visitor

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2 Messages

Saturday, November 12th, 2022 3:07 PM

Tv won’t change channels

Bedroom TV won’t change channels

Visitor

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2 Messages

3 months ago

I need Help with this please —Grandpas TV and he is old and grouchy

Official Employee

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272 Messages

Thank you for reaching out to us on the forums, @user_02a8c5! I'm sorry about the channel-changing issues, but you're in the right place. Are you still experiencing these same problems?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 months ago

only the volume and on/off buttons work on remote.  cannot change channel or voice commands.  How do I fix this issue?

Official Employee

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259 Messages

Hello @user_ace8e5 I have a helpful link https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work to help you troubleshoot the issue you are experiencing with the remote. If these steps don't work I recommend sending a signal to your cable box with the My Account app. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free by texting  "APP" to 266278.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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