Thank you for reaching out to us on the forums, @user_02a8c5! I'm sorry about the channel-changing issues, but you're in the right place. Are you still experiencing these same problems?
Hello @user_ace8e5 I have a helpful link https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work to help you troubleshoot the issue you are experiencing with the remote. If these steps don't work I recommend sending a signal to your cable box with the My Account app. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free by texting "APP" to 266278.
user_02a8c5
Visitor
•
2 Messages
2 years ago
I need Help with this please —Grandpas TV and he is old and grouchy
1
0
user_ace8e5
Visitor
•
1 Message
2 years ago
only the volume and on/off buttons work on remote. cannot change channel or voice commands. How do I fix this issue?
1
0