New Poster
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6 Messages
TV Signal
So I'm currently at a loss and don't know where else to go other than canceling service. My cable has been out for over a week. I use a cable card in a new Tivo Edge. Was working fine and then stopped. Spoke with 10+ people and had a tech come out and created a work order for a new line from the pedestal to house. No change. Getting 5 SNR for QAM256 and 23 SNR for QAM64. Something still seems very off with the signal but how many techs do I need to wait on to get this working again? Last guy said if the new drop doesn't work he cannot do anything else due to it being a Tivo. Is it time to just fully cut the cord? Any secondary support number I can call?
XfinityAlfonso
Official Employee
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1.3K Messages
2 years ago
Hey there @astiesi , so sorry to hear about the difficulties with the CableCard in the Tivo Edge. We'd love to be able to lend a hand in figuring out what's going on that's caused the disruption in services. Is the CC the only service affected, or are we getting internet issues also? A new line would take care of most US/DS signal issues, but it's never one-size-fits-all. Please reach out directly and we'll do all we can
Here's the detailed steps to Direct Message us:
•To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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