jkipe's profile

New Poster

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1 Message

Sat, Mar 28, 2020 8:00 AM

Tv screen not responding

The past two days we've had issues with tv display, selection. I thought at first it was voice/remote, but tested today that wasn't the issue. It stopped on the Xfinity X1 display and wouldn't clear. Thankful the voice commands worked to get me to the troubleshooting section. I choose a restart tv now/live option. All is clear now.

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ComcastJoeTru

Official Employee

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6.7K Messages

1 y ago

Hi jkipe. Thank you for visiting and posting on our Forum. If you need further assistance with your cable service, please let us know. We are available to help troubleshoot any issues with your services. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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