TV nightmare

On May 28th, 2024,   an Xfinity crew changed/removed/added equipment on the pole on [Edited: "Personal Information"].   Supposedly, this was to “improve “ or “enhance”  Xfinity service.

Since May 28th,  the service of EVERYONE across the street has been interrupted.    Our previous service was perfect.    From May 28 until now  June 20,  our TV sound has been broken up and the picture has been constantly interrupted or pixilated.   

Technicians have been dispatched infrequently to check on the service in the residential units and their conclusion has been that the problem originates in the “improvements” made on NE 8th street…………NOT IN THE RESIDENTIAL UNITS.  Their service reports apparently fall on dead ears.

Despite over a dozen  calls and appointments by myself and neighbors,  NO ONE has been sent out to check the original “improvements” on [Edited: "Personal Information"].

Phone calls to Xfinity service do not reach a local technician in our area,   but are answered by some young women thousands of miles away with a room full of children screaming in the background.


We have been Xfinity customers for years and would prefer to continue to be; however,   many of us are looking elsewhere for our internet service.


[Edited: "Personal Information"]