Thu, Jul 22, 2021 1:56 PM
Hello there, I would like to cancel my TV subscription and return my TV box. However, I want to keep my internet. It seems to be really complicated to navigate to get what I want. Any suggestion?
2 m ago
Hello @Isadeso, thanks for taking the time to reach out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and as a paying consumer myself, I absolutely understand the importance of having a manageable bill. I do apologize for the complications you have experienced thus far in regard to canceling the TV service on your account and downgrading to Internet-only service. Rest assured though, my team can most certainly assist you with this and any other service needs you may have as well. My team's job is to make sure you're getting the best possible deal for the services you want, which is one of the many great things about being a part of the Xfinity family, is that you are never locked into a plan and can upgrade or downgrade at any time without penalty!
To better assist you with this, please send us a Private Chat Message. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.