Hi there, @user_433397, thank you for taking the time to post on our Xfinity Forums. I know how frustrating it is when your TV is not working the way you expect. Please rest assure you have reached the right team for assistance.
Is the cable box turning on? Are you receiving an error message? Have you checked all the cables to ensure they fingertight?
CCValerie
Official Employee
•
974 Messages
2 years ago
Hi there, @user_433397, thank you for taking the time to post on our Xfinity Forums. I know how frustrating it is when your TV is not working the way you expect. Please rest assure you have reached the right team for assistance.
Is the cable box turning on? Are you receiving an error message? Have you checked all the cables to ensure they fingertight?
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