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user_955f7a
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Tuesday, July 13th, 2021 1:56 AM

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TV & cable wall outlet

I am the person who applied for xfinity internet + tv. In our house.
there is only one cable wall outlet on the wall where the coax cable is plugged in. 
That terminal was connected to the modem when I installed the Internet. 
As a result, there is no cable wall outlet to connect to the TV box. 
TV doesn't come out and the remote control and TV don't connect. 
How do I solve it?

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3 years ago

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ThatDonGuy

Problem Solver

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793 Messages

3 years ago

I assume you installed Xfinity on your own, rather than have someone come out and do it for you.

If there is only one cable outlet in the entire house, it sounds like you're going to have to either (a) hire somebody to install some more, as well as the wires through your walls to connect it to the wire that currently leads into your house, or (b) install a splitter in the existing wire, then run cables through your house to where you want to watch TV.

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user_955f7a

Visitor

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2 Messages

3 years ago

Thanks a lot. Have a nice day!

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user_bedb23

Visitor

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1 Message

3 years ago

Is there a charge to have another tv outlet put in my house?

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XfinityGabriel

Official Employee

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1.9K Messages

Hi, @user_bedb23! Thank you for patiently waiting for a response and for reaching out with that great question! Yes, there is an installation fee for adding another outlet. We are the perfect team to help with getting you set up with an installation appointment. To further assist, you can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your peer to peer ("private") message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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EG

Expert

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107.1K Messages

3 years ago

The original poster has not returned. 6-month-old dead thread now being closed.

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