My tv goes on and off. It won't stay on. Also, I was given the wrong remote, but it worked fine for several months except for the fact that I have to get up and turn the tv on and off. But once it is turned on, it doesn't stay on. It goes off, comes back on for a few minutes and goes off again. All connections are secure.
XfinityKei
Official Employee
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2.8K Messages
10 days ago
@user_rwfqdd I’m sorry to hear you're having an issue with your cable boxes.
We can help resolve this for you. I would like to get started with troubleshooting.
Have you checked the connections to the back of your box, TV and wall outlet to confirm everything is finger tight and secure?
Are you seeing any error messages or error codes?
Is the box powering on with a signal?
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user_79bmav
Visitor
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2 Messages
2 hours ago
My tv goes on and off. It won't stay on. Also, I was given the wrong remote, but it worked fine for several months except for the fact that I have to get up and turn the tv on and off. But once it is turned on, it doesn't stay on. It goes off, comes back on for a few minutes and goes off again. All connections are secure.
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user_79bmav
Visitor
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2 Messages
2 hours ago
Everything is secure. The bhox appears to be on. I am thinking it might be the signal, but my other TVs work and the phone works.
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