U

Visitor

 • 

1 Message

Wed, Jun 16, 2021 3:18 PM

tv box not responding have reboot

had power outage while out of town.  came home and tv box not working.  powered down and reboot but still no  response.  when rebooting, screen had  green lines across screen then went black

Responses

EG

Expert

 • 

88K Messages

1 m ago

Moved here to the TV help section.

Official Employee

 • 

67 Messages

1 m ago

@user_15a211 Oh no! Sorry to hear you had a power outage but thankfully you were out of town and did not have to sit in the dark. Thank you for trying those troubleshooting steps. Have you tried completely unplugging the cable box from the power outlet, waiting 30 seconds and plugging it back in? Also, have you attempted to change the input selection by clicking the source button from your TV remote to see if the picture appears on your TV? 

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