2 Messages

Wed, Apr 14, 2021 11:24 PM

tv box connection and customer service

I would like to know how can I get live person to talk to. My new tv box is not connecting and I have been going through same automated instructions over and over again. My previous 2 boxes didn't work and gave up. I was paying for boxes for few years but wasn't able to used them. I had to connect lap top to my tv and watch xfinity online. I believe that technician disconnected cable outside the house when he was doing last repair few years ago, but I can't get a real person on the phone to explain to them.

I called last week and I was prompted to receive a call from comcast. I was waiting for 3 hours, they never called. Now again, I am waiting for a call for an hour and a half already.



Official Employee


2.5K Messages

1 m ago

Hi there, . Sorry things have been so troubling and exhausting up to this point. You're in the right place for help and we're here 24/7! We will get everything straightened out for you here if you'd like, instead of calling in. Do you have active internet service working at this address?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here