U

Visitor

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2 Messages

Wed, Apr 14, 2021 11:24 PM

tv box connection and customer service

I would like to know how can I get live person to talk to. My new tv box is not connecting and I have been going through same automated instructions over and over again. My previous 2 boxes didn't work and gave up. I was paying for boxes for few years but wasn't able to used them. I had to connect lap top to my tv and watch xfinity online. I believe that technician disconnected cable outside the house when he was doing last repair few years ago, but I can't get a real person on the phone to explain to them.

I called last week and I was prompted to receive a call from comcast. I was waiting for 3 hours, they never called. Now again, I am waiting for a call for an hour and a half already.

Responses

ComcastMorgan

Official Employee

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2.5K Messages

1 m ago

Hi there, . Sorry things have been so troubling and exhausting up to this point. You're in the right place for help and we're here 24/7! We will get everything straightened out for you here if you'd like, instead of calling in. Do you have active internet service working at this address?

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