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dmag89
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09/08/2026 9:08 PM

TIVO V58 Error after power outage

Hello,

After a recent, multi-hour, power outage my TIVO (with an Xfinity) cable card is no reporting the message, "This channel is not authorized. Contact your cable provider for more information (V58)".  Google tells me I need a cold boot or reauthorization signal to my host ID.  Can someone assist?

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27 days ago

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XfinityVianney

Official Employee

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3K Messages

1 month ago

 

dmag89, thank you for reaching out and creating a new post. I understand you've had some trouble with your CableCard after some local power issues. I did see you contacted support, and a ticket was created for your concern. Have you seen any changes or improvements since reaching out? 

 

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dmag89

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I was able to get in touch with an Xfinity agent through Reddit.  The outage caused my (old) cable card to fail.  I have switched to using the Xfinity Streaming app versus the physical hardware.

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29 days ago

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XfinityAngie

Official Employee

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3.1K Messages

 

dmag89, I'm glad to hear you were able to get it taken care of through Reddit.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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27 days ago

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