Visitor
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1 Message
TiVo Stopped Working: Channel Not Authorized (V58)
Hello. One of my TiVos stopped working, displaying the message that the channel is not authorized and that I should contact my cable company. So I did, and ultimately learned, after 2 or 3 calls and a visit by a tech, that cable cards are no longer supported by Xfinity, and that my TiVo was obsolete. One person, the only person who was knowledgeable about cable cards, said I needed a new one, and dispatched the tech I mentioned above. The card seems to be paired correctly. I'm at a loss as to what to do now. Scare up a card on eBay myself? Any advise will be appreciated. We would miss our TiVo sorely! Thanks, Mike
bechinn1
Visitor
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2 Messages
1 month ago
Hi Mike, I'm having the same problem. I guess as the "new joisey" guys would say, "fo'get about it". LOL (NOT). TiVo is obsolete to Comcast customers now, so there goes all of our $$$ invested in TiVos. (we have 3 of them). /s/ Barry
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XfinityEva
Official Employee
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2.3K Messages
1 month ago
Hi @MikeTheSlacker as of October 2024 Some CableCARD models no longer compatible with Xfinity TV service (i.e. PKM600 and PKM800) If the card was paired successfully, we can perform a few troubleshooting steps. We are limited with this however we can definitely give it a try! To do so just send us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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bechinn1
Visitor
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2 Messages
2 hours ago
Comcast / xfinity has stopped supporting TiVo boxes. They included that information on Comcast bills somewhere about last year. I didn't see that notice either. Only when one of our TiVos wasn't able to receive programming information did the problem arise. It took several calls to Comcast including an on-site visit by a Comcast repair technician to finally understand that the problem is Comcast no longer will support Tivos. Our other 2 TiVos are still working. For now, we will continue to use our TiVos until another one quits working. That may be when our current contract is up. The local Comcast office told us there is no longer a code that they can enter in their computer when they start a new contract period that enables TiVo use. At that point, we'll have to start using Comcast DVR's. This must also be why TiVo was selling their boxes so cheaply recently - knowing their boxes would quit working (if the cable companies elected to NOT support TiVo use).
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