TiVo Stopped Working: Channel Not Authorized (V58)

Hello. One of my TiVos stopped working, displaying the message that the channel is not authorized and that I should contact my cable company. So I did, and ultimately learned, after 2 or 3 calls and a visit by a tech, that cable cards are no longer supported by Xfinity, and that my TiVo was obsolete. One person, the only person who was knowledgeable about cable cards, said I needed a new one, and dispatched the tech I mentioned above. The card seems to be paired correctly. I'm at a loss as to what to do now. Scare up a card on eBay myself? Any advise will be appreciated. We would miss our TiVo sorely! Thanks, Mike

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user_id7yvj

Visitor

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1 Message

1 month ago

Hi Mike, I'm having the same problem. I guess as the "new joisey" guys would say, "fo'get about it". LOL (NOT). TiVo is obsolete to Comcast customers now, so there goes all of our $$$ invested in TiVos. (we have 3 of them). /s/ Barry

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XfinityEva

Official Employee

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2.3K Messages

1 month ago

Hi @MikeTheSlacker as of October 2024 Some CableCARD models no longer compatible with Xfinity TV service (i.e. PKM600 and PKM800) If the card was paired successfully, we can perform a few troubleshooting steps. We are limited with this however we can definitely give it a try! To do so just send us a direct message with your full name and service address to get started.

To send a direct message:

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_s7nax1

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2 Messages

I also received the V58 code, with no notification. Looking for direct message link, which does not seem to be available

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2 days ago

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XfinityGabriel

Official Employee

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3.1K Messages

@user_s7nax1,

Hi there! Thanks for taking the time out of your Thursday to reach out. I can understand the inconvenience caused when running into the V58 error with no notification, as a video customer myself. I am sorry to learn about this experience. You've come to the right specialized team of experts to help over social media. The V58 code indicates that "This channel is not authorized," and it typically suggests contacting us for assistance. If you received this error without any prior notification, it may be due to account issues or changes that need attention. To check further into this, please send us a direct message with your name and address.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "direct message" icon (upper right corner of this page)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

Type your message in the text area near the bottom of the window

Press Enter to send your message

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