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user_utiz0i
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Wednesday, November 27th, 2024 1:07 AM

Tivo start cable service randomly pops up

When I am watching xfinity tv on my Tivo Roamio, a screen that says “this screen is displayed on behalf of your cable provider” randomly pops up. I press clear to exit and then tv resumes normal like nothing happened. What is wrong?

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13 hours ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

16 days ago

Good evening @user_utiz0i and thank you for letting us know that you are receiving a screen that says "this screen is displayed on behalf of your cable provider" popping up randomly. When did this start? Have you attempted any troubleshooting steps so far? To confirm, are you using an XFINITY cable box or watching TV using our Stream app?

 

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BruceW

Gold Problem Solver

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26.1K Messages

16 days ago

@XfinityAlyssaA wrote: "... are you using an XFINITY cable box or watching TV using our Stream app?"

Neither. The poster wrote "... I am watching xfinity tv on my Tivo Roamio ...", a 3rd party DVR that uses a CableCard.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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user_utiz0i

4 Messages

13 days ago

As the other user pointed out, I already mentioned I am using a Tivo Roamio. I have not done any troubleshooting. This problem started a couple weeks ago and no changes have been made on my end.

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XfinityAlyssaA

Official Employee

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1.7K Messages

Thank you for confirming that you have not done any troubleshooting and the issue started a couple of weeks ago @user_utiz0i. Can you please check your cable connections and confirm they are secured tightly? Have you also tried restarting your television device?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_utiz0i

4 Messages

All devices have been restarted. Cable connections are tight.

The full error is “This screen is displayed on behalf of your cable provider.  In order to start cable service for this device, please contact your cable provider  1-877-405-2298”

See screenshot.

The problem seems to be on xfinity end.

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5 days ago

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XfinityThomasA

Official Employee

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1.9K Messages

 

Thanks for reaching out, user_utiz0i! Customers using a device with a CableCARD that stops working may need to take action to continue watching video content. CableCARD customers may upgrade to an Xfinity X1 TV Box to enjoy the benefits of X1 and maintain their video service. Our team is happy to help take a closer look and review options with you. 

Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_utiz0i

4 Messages

13 hours ago

I am astonished at the level of incompetence at this company. I came here to get help for what should be a fairly routine issue and the recommendation is to “upgrade” to x1?  

I will not do so.  It equipment that I own and manage. I will use my Tivo ‘till to the day it either dies or is is cut from service intentionally.

Have a good day.

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XfinityRay

Official Employee

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2.3K Messages

I apologize you are feeling this way and understand wanting to continue to use the TiVo, user_utiz0i. We can go through troubleshooting steps for this to see if we can get it working again. I will need to gather the host ID and DATA ID from you so let's take this into a direct message. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 hours ago

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