Visitor
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2 Messages
TiVo cablecard needs activation again after Seasonal Convenience Plan canceled
Once again I used the Seasonal Convenience Plan while I was gone on summer vacation. I have now returned and canceled that plan, but my TiVo cablecard was apparently deactivated. Now I cannot receive any television channels using my TiVo, and have been very frustrated trying to re-activate my cablecard. Please help me get through to someone who can fix this.
Accepted Solution
user_s2or96
Visitor
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2 Messages
21 days ago
Problem SOLVED! Despite being told in a telephone call that my Seasonal Convenience Plan had been cancelled, and also in an Xfinity store in Tucson, I learned today in a chat with a live agent using the Xfinity app on my cell phone that my Seasonal had NOT been canceled, and was still in effect, 2 days later. While I chatted in the app, the agent first canceled my seasonal plan, then he refreshed my CableCARD. It took awhile, but while I waited he accomplished both of these things, and my TiVo Roamio is up running perfectly once again!! I am so happy! Lesson: Use the Xfinity app to successfully communicate!!!
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