Tivo cable card

Howdy mangoManCC,and thanks for stopping by our community! I know how important Tivo setups are to people still committed to them, so we're happy to help however we can in attempting to get your channels back. When it comes to cable card pairings, they don't ever un-pair by themselves or without manual action, so unless you've requested your current cards to be paired to any different Tivo units recently, it would not lose the pairing it is already connected with. That said, since cable cards are not serviced or supported anymore, our actions can be pretty limited. 

From our end we'd only be able to verify the current pairing of the card as well as send a refresh hit to the card itself which can bring your channels back in a lot of cases. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be glad to start getting those hits sent 👍

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum