Visitor
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1 Message
TiVo Bolt Lost Channels CableCard Issue
I have been playing tag with support for about a week now due to the sudden loss of all channels and cannot get the issue fixed. I have a TiVo Bolt with a Motorola Cable Card. The error on the screen for every channel is “This channel is not authorized. Contact your provider for more information. (V58)”
After my last solid conversation with support, it was determined that the CableCard I had was deactivated in my account. I gave all of the numbers on the card itself to the support team member and he was going to take some time to send signals. He said he would call me back when he was finished. I never received a call back.
I tried calling again today and ran into another brick wall. The support personnel stated they needed the Host and Data ID from my “box”. I went to the CableCard pairing screen to get the information and all I see is “Information is not available.” I advised the support team member and the only advice she could give was that I needed to get a new box. She said the CableCard was fine.
I did some searching in the TiVo forums about the other CableCard screens for troubleshooting. It said that the Conditional Access screen should have Con: Yes; Val: V; Auth: S; and CCI: 0X00 (or other numbers). My Conditional Access screen says Con: Yes; Val: I; Auth: FWK (or XS) and CCI: 0X02. The forums say to contact the cable provider if any of these things are not correctly listed. I cannot seem to get anyone to help.
Please help.
LarryJay
Visitor
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5 Messages
2 years ago
Same issue here.
Lost MLB channel and HBO 2 weeks ago on my Roamio.
5 Hours with support, then went to store for new CC, installed it, and NO CHANNELS at ALL.
Multiple calls, countless hours on phone, two service techs tried 5 different cards that will NOT PAIR.
Bought new Roamio. Tried all CC's in new box.
Issue STILL UNRESOLVED.
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smilerD
Visitor
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2 Messages
2 years ago
Three times the cablecard team has been supposed to call me back. Horrible support. I at least still get the local channels and for some weird reason TBS. All other channels V58 not authorized. Because of my work schedule, I can only call once a week and end up wasting multiple hours at a time.
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JohnnyMathis
Visitor
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5 Messages
2 years ago
Similar here, in Washington, have a BOLT and an EDGE, both work or not work at same time, for some reason when I get the V58 error it is only on the HD channels (like ABC/NBC/FOX), etc. The SD versions are fine. Since it is both of my devices, I assume not related to the CableCards or the TIVO devices, but my cable line, etc. Got first level Xfinity to escalate to 2nd level, who called me while at work, so not helpful, set up time to call when I would be in house with cable, but they have not called back....similarly frustrating...pushing me away from cable to pure streaming (I have fiber available to me for broadband connectivity)...Xfinity is shooting themselves in the foot....Sigh
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