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CanukGuy
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24 Messages

Mon, Jun 21, 2021 6:22 PM

Tivo all SD channels not decoding

Hey all,

Right before my eyes all my sd channels stopped decoding and was replaced with the standard tivo D261 message about the channel being temporarily unavailable. The HD still works fine. Any ideas or help available from a tech rep?

I have a tivo bolt

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3 m ago

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XfinityHeather

Official Employee

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208 Messages

3 m ago

@CanukGuy Thank you for reaching out to the Digital Care Team today and thank you for your patience while waiting to connect with a Specialist. I assure you; you have reached the right place. I am an expert in everything Xfinity and can assist you with any account or service questions you may have. I work from home, so I understand the internet is crucial. With the recent event, my kids are home more and having TV is great when I need a minute to myself. I understand everyone has been affected by the recent world event and it has caused some frustration, and I will do everything I can to help you. 

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CanukGuy

Contributor

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24 Messages

@ComcastHeatherE 

Thanks for responding. Any ideas though? Or when I can expect someone with knowledge about the subject to respond?

(edited)

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3 m ago

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XfinityMartyR

Official Employee

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329 Messages

Thank you, @CanukGuy for all of your patience! It sounds like your Cable Card may need to be reprovisioned or paired with fresh entitlement codes, so that it recognizes the channels available to you with your plan. You can try refreshing your account by using the Xfinity My Account app, here are some step by step instructions:

 

https://comca.st/35N9eYJ

 

If that is unsuccessful, please send us a direct message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.

 

Thank you!

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3 m ago

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