Status code 222

I updated main cable box because it was so old & couldn't access everything. Decided to also update bedroom adapter at same time. Main cable works ok but bedroom getting status code 222. Store changed adapter to XiD-p box. Said old adapter I had was no cost savings. Have taken xid-p box back for replacement and second one doesn't work either. Store thought first box was defective.
I've called support twice, total of over 3 hrs, still no answers. Won't send rep out due to COVID.

Responses

Rustyben

Expert

•

24K Messages

6 m ago

@WL-L wrote:
I updated main cable box because it was so old & couldn't access everything. Decided to also update bedroom adapter at same time. Main cable works ok but bedroom getting status code 222. Store changed adapter to XiD-p box. Said old adapter I had was no cost savings. Have taken xid-p box back for replacement and second one doesn't work either. Store thought first box was defective.
I've called support twice, total of over 3 hrs, still no answers. Won't send rep out due to COVID.

what is the model number of both set top boxes? (on label)

0

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

That’s an XiD DTA, does it work if you put it at the other cable outlet? That’s an activation error code

0

Non-X1 Service

WL-L

Status code 222

Responses

Rustyben

CCAndrew

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