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Mrniceguy1
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3 Messages

Monday, April 6th, 2020 8:00 PM

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Status code 222

I received in the mail a new X1 box and when I went to use it I got a message saying "the video signal has been interrupted" status code 222
Does the box need to be activated?

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4 years ago

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CCAndrew

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25.9K Messages

4 years ago

That’s a DTA not an X1 box, but it needs an initialization/activation.

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Mrniceguy1

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3 Messages

4 years ago

Thanks,
How do I activate it?

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CCAndrew

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25.9K Messages

4 years ago

Call in to customer service, or you may be able to do it from my account app

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Rustyben

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24.6K Messages

4 years ago

moved to non-x1 area of the forum

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Mrniceguy1

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3 Messages

4 years ago

Thanks for your help however I am unable to speak to a person at comcast or activate on the app. Do you know any way to actually speak to a person or any other method to activate?

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CCAndrew

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25.9K Messages

4 years ago

@Mrniceguy1
I escalated it up to an Official Employee, expect a response here. Was this a replacement or a new box altogether?

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Rustyben

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24.6K Messages

4 years ago

@Mrniceguy1 wrote:
Thanks for your help however I am unable to speak to a person at comcast or activate on the app. Do you know any way to actually speak to a person or any other method to activate?

@CCAndrew  answered you already.

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