Mrniceguy1's profile

New Poster

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3 Messages

Mon, Apr 6, 2020 8:00 PM

Status code 222

I received in the mail a new X1 box and when I went to use it I got a message saying "the video signal has been interrupted" status code 222
Does the box need to be activated?

Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

That’s a DTA not an X1 box, but it needs an initialization/activation.

New Poster

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3 Messages

1 y ago

Thanks,
How do I activate it?
CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

Call in to customer service, or you may be able to do it from my account app
Rustyben

Expert

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24.1K Messages

1 y ago

moved to non-x1 area of the forum

New Poster

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3 Messages

1 y ago

Thanks for your help however I am unable to speak to a person at comcast or activate on the app. Do you know any way to actually speak to a person or any other method to activate?
CCAndrew

Gold Problem Solver

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25.9K Messages

1 y ago

@Mrniceguy1
I escalated it up to an Official Employee, expect a response here. Was this a replacement or a new box altogether?
Rustyben

Expert

 • 

24.1K Messages

1 y ago


@Mrniceguy1 wrote:
Thanks for your help however I am unable to speak to a person at comcast or activate on the app. Do you know any way to actually speak to a person or any other method to activate?

@CCAndrew  answered you already.

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