Skip to main content

  • Home

  • Getting Started

    • Offers

Mrniceguy1's profile
Mrniceguy1
1st Accepted Solution
1st Reply
1st Topic

New Poster

 • 

3 Messages

Monday, April 6th, 2020 8:00 PM

Closed

Status code 222

I received in the mail a new X1 box and when I went to use it I got a message saying "the video signal has been interrupted" status code 222
Does the box need to be activated?

Question

 • 

Updated 

5 years ago

25.1K

7

0

0

Was this helpful?

CCAndrew

Gold Problem Solver

 • 

25.9K Messages

5 years ago

That’s a DTA not an X1 box, but it needs an initialization/activation.

0

0

Mrniceguy1

New Poster

 • 

3 Messages

5 years ago

Thanks,
How do I activate it?

0

0

CCAndrew

Gold Problem Solver

 • 

25.9K Messages

5 years ago

Call in to customer service, or you may be able to do it from my account app

0

Rustyben

Expert

 • 

24.6K Messages

5 years ago

moved to non-x1 area of the forum

0

0

Mrniceguy1

New Poster

 • 

3 Messages

5 years ago

Thanks for your help however I am unable to speak to a person at comcast or activate on the app. Do you know any way to actually speak to a person or any other method to activate?

0

0

CCAndrew

Gold Problem Solver

 • 

25.9K Messages

5 years ago

@Mrniceguy1
I escalated it up to an Official Employee, expect a response here. Was this a replacement or a new box altogether?

0

0

Rustyben

Expert

 • 

24.6K Messages

5 years ago

@Mrniceguy1 wrote:
Thanks for your help however I am unable to speak to a person at comcast or activate on the app. Do you know any way to actually speak to a person or any other method to activate?

@CCAndrew  answered you already.

0

0

forum icon

New to the Community?

Start Here