KNL78's profile

New Poster

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2 Messages

Sun, Jan 5, 2020 10:00 AM

Sound, but no picture on HD channels

So, I have sound, but no picture on HD channels... The nonHD channels have picture. Any tips?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Are you paying for HD? Usually that’s what happens when you don’t

New Poster

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2 Messages

1 y ago

Hmm, I don't know! If that was the issue, the sound would still come through on those channels?
CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Do you have an HD box? Have they ever worked?
andyross

Silver Problem Solver

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6.8K Messages

1 y ago

Exactly which model box do you have? This almost sounds like your area finally upgraded to MPEG4 video, and your box doesn't support it. I thought Comcast had upgraded everybody by now.

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