1 Message
Small TV xfinity box is blinking red and blue
So the box blinks red twice and blue once. Say to call but I don't know who to call. On the TV it reads: download status: failed to download image. Now what do I d[?
1 Message
So the box blinks red twice and blue once. Say to call but I don't know who to call. On the TV it reads: download status: failed to download image. Now what do I d[?
XfinityVictor
Official Employee
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737 Messages
11 months ago
@user_okrd3g
Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_2682nz
1 Message
9 months ago
I have the same problem. Do I need a new box?
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jujubeespmud
Visitor
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1 Message
8 months ago
I have same issue. What did they say about it? Did you have to get a new box?
I ended up texting a live agent last week and they said I needed a new box. They said they would ship it to my house. I noticed that my bill increased a little bit and I asked why. And they said once I bring the old box back they’ll take the $10 off of my account. I thought I would’ve had my box by now, but I don’t.
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