Slow connection

My cable service is slow to connect, especially with streaming services. My tv upstairs doesn’t have this issue. What gives?

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XfinityAldrik

Official Employee

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2.8K Messages

19 hours ago

Thank you for reaching out to us on our community forums @user_q2nf4w! That's definitely interesting, especially since your upstairs TV isn't experiencing the same behavior. Is the upstairs TV a smart TV, using a Roku, Firestick, etc. to watch the apps or does it also use a cable box?

When you say it's slow to connect, are you referring to both live TV channels and OnDemand content too?

How long is the delay?

4

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U

user_q2nf4w

Visitor

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4 Messages

7 hours ago

Here’s the info you asked for: Edited: "Personal Information"]

(edited)

1

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XfinityAngie

Official Employee

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3K Messages

user_q2nf4w, in order to keep your personal information safe, I removed your name and address from the public post. It is important that you send your information in a DM. Follow these instructions:

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https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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7 hours ago

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Non-X1 Service

user_q2nf4w

Slow connection

XfinityAldrik

user_q2nf4w

XfinityAngie

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