Visitor
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2 Messages
Signal issue only affecting Tivos
Probably easier to just read my post on the Tivo forums:
But the broad strokes are this; Two Tivo bolts are experiencing increasingly worse pixelation/stuttering across most any channel on HD and SD, during live TV and on recordings. I have an Xfinity box as well, and it does not show any distortion at all. My signal strength is 90+ and SNR is 37dB. The consensus is that it's a signal issue, and I tend to agree since it's affecting both Tivos equally. But why is it not affecting the Xfinity box since it's all the same signal? And do you have any suggestions for resolution? Support has been unreachable thus far.
XfinityAmandaB
Official Employee
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1.6K Messages
1 year ago
@user_577bfa Thanks so much for taking a moment out of your day to leave a post on our community forum about the picture issues with your Tivo devices. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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