Visitor
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1 Message
Service
Ive had service since May of 2026 and this BY FAR has been the worst cable service I've every had. It's ALMOST DAILY something goes wrong. From service being completely out or channels out. Or screen scrambles, starts and stops,, it's really been a joke. And FORGET try to CALL in to talk to anyone. They have NO IDEA what is going on.. oh, they will ACT like they know what they are doing, put you on hold for 2 minute, then come back and NOTHING changes. If I could switch, I would
XfinityJoe
Official Employee
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1.5K Messages
52 minutes ago
I apologize for the frustrating experience @user_kadmpx . Our team is happy to review your account with you and do anything we can to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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