Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_01702b
1st Reply
1st Like
1st Topic

Visitor

 • 

11 Messages

Tuesday, December 19th, 2023 2:59 PM

Closed

screensaver

I live in Northern California and last week (12/13/2023) I noticed that xfinity took away the choice to have the animal screensaver. Why was that decision made? It's bad enough that the screensaver is forced upon the customers, but to take away the choice and only provide landscapes/cityscapes is very annoying.

Question

 • 

Updated 

9 months ago

1.1K

13

Was this helpful?

Accepted Solution

XfinityJoe

Official Employee

 • 

548 Messages

11 months ago

 

@user_01702b Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

 

2

0

user_25617e

Visitor

 • 

15 Messages

@XfinityJoe​  [Edited: Language] answer as usual

(edited)

11 months ago

0

user_jzxgb8

1 Message

I miss my animal screensaver also! I really enjoyed seeing the different animals.  They were so cute! [Edited - Personal Details]

(edited)

10 months ago

KatoftheFuzzySocks

Contributor

 • 

41 Messages

11 months ago

I noticed it too. Tried to get rid of the cityscapes today (I don't want to look at modern ugly cities with crowds of people and too many lights. It's why I don't live or work in one) and all options were gone. Just keep taking away but the prices keep going up. I have a list of reasons I use Comcast and everytime another gets crossed off, the more I look at value add for a large chunk of cash.  As an exec myself, financial projections and profits per quarter addiction have blacked out the big picture which is product and customer. You can make billions with good product, good service and happy customers. Nickel and diming us to death is bad business. I always give more value to the customer than I receive for a buck. Value is measured in perception and experience not just dollars.

4

XfinityAdrienne

Official Employee

 • 

910 Messages

Good Morning, @KatoftheFuzzySocks! We certainly do appreciate the feedback, and we are always looking at ways to improve the customers experience. We will document the feedback, and share it with our proper teams to bring the Animal options for our screensavers. Please let us know if you have any further questions/concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_25617e

Visitor

 • 

15 Messages

@KatoftheFuzzySocks​

Screen saver options and the beautiful animal pics have been taken away.

Keep paying your bill, though. That they won't take away. 

11 months ago

user_svfn7a

1 Message

@KatoftheFuzzySocks​ maybe we need to find another tv source , and not use xfinity,  because our bill goes up but we lose more and more choices  I'm going to look into some satellite choices 

11 months ago

Ashley7103

New Poster

 • 

2 Messages

11 months ago

Yes! I was so mad when all I see are boring country side and city photos! I adored the animal ones so much and our family would always look forward to the new batch. BRING BACK THE ANIMALS!! 

2

XfinityJoshuaG

Official Employee

 • 

331 Messages

@Ashley7103 Thank you for letting us know, I'll be sure your feedback is heard. Thank you.

11 months ago

0

user_i1o9k6

1 Message

11 months ago

I was also mad and annoyed that the animals were taken away!  There was no notice or information given from Xfinity about this and I am growing increasingly frustrated with them and their services....especially at these prices!  BRING BACK THE ANIMALS!!

3

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_i1o9k6, thank you for taking the time to reach out on social media.  I understand your concern with the settings. Here's a link with more information https://www.xfinity.com/support/articles/x1-screen-saver. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_25617e

Visitor

 • 

15 Messages

Complete [Edited: Language] response.

(edited)

11 months ago

0

user_25617e

Visitor

 • 

15 Messages

@user_i1o9k6​  Screen saver options and the beautiful animal pics have been taken away.

Keep paying your bill, though. That they won't take away. 

11 months ago

user_nzugx2

6 Messages

11 months ago

I too miss the Animal screensaver! Please bring it BACK!

3

user_25617e

Visitor

 • 

15 Messages

@user_nzugx2​  It's gone, as I was told by an United States Xfinity employee that I could actually understand.  

(edited)

11 months ago

user_nzugx2

6 Messages

Why? Any explanation given?

11 months ago

0

user_25617e

Visitor

 • 

15 Messages

@user_nzugx2​ 

No explanation.

We pay....they take away. 

11 months ago

user_25617e

Visitor

 • 

15 Messages

11 months ago

As usual a [Edited: Language] answer from a so called "Official Employee". Xfinity took away the news and entertainment page and now they have taken away the screen saver choices of which we loved the animal pics... they're gone. 

We pay a ton of money and don't get a choice or say. Same Xfinity [Edited: Language]...different day.

(edited)

0

user_nzugx2

6 Messages

11 months ago

WHY? Who at Xfinity made the decision to remove the animal screensaver? Was it deemed as some sort of improvement at Xfinity? It's NOT! 

PLEASE return to your subscribers the CHOICE of screensavers, or give us a good explanation as to why we now have NO choice.

5

user_25617e

Visitor

 • 

15 Messages

@user_nzugx2​

Because it is something you and I enjoy that reminds us of the more beautiful things in this world. 

God forbid. 

11 months ago

user_nzugx2

6 Messages

SMH

We can't have awesome animal screensavers because an Xfinity team actually had a meeting and decided to do away screensaver choice? They need to prioritize!

11 months ago

XfinityKei

Official Employee

 • 

1.1K Messages

@user_nzugx2 We will share your feedback about the animal screen savor choices. In the meantime are all the other screens savors working ok? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

m4creations

New Poster

 • 

4 Messages

“All other screen savers” would imply that we still have a choice of screen savers, which we do not. There is only a lame city screen saver. There are no other options to choose from.
PLEASE BRING BACK THE ANIMAL SCREENSAVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!

11 months ago

user_nzugx2

6 Messages

@XfinityKei​ 

In my area there is only one screensaver. There is no choice any more.

11 months ago

m4creations

New Poster

 • 

4 Messages

11 months ago

PLEASE BRING BACK THE ANIMAL SCREENSAVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0

SheilainFlorida

1 Message

11 months ago

Please bring back the animal screensaver!!! Why in the world would you take such an awesome feature! 

1

XfinityRay

Official Employee

 • 

2.2K Messages

Thanks for reaching out about the screensaver options, @SheilainFlorida. I always used the animal screensaver as well and am also sad to see it gone. We will happily submit your feedback about the animal screensaver. That you enjoyed the choices and want to see them returned. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_nzugx2

6 Messages

11 months ago

You have the option of changing the screensaver start time - up to a five hour delay. That's what I did so I don't have to look at Comcast's choice of screensaver!

I am still waiting for the ANIMAL screensaver but I am not holding my breath.

Attached to my latest bill is a schedule of new price changes for some of their services - all increases. Nickeled and dimed to death! Ha! They could always add on an additional fee for screensaver options! Shhh, 🤫 don't give them any ideas.

Considering switching to a different service or just sucking it up and getting an antenna.

3

user_m22cfv

1 Message

@user_nzugx2​ I did the same thing, so I don't have to look at those stupid pictures, I love the animal one, it is the best.

11 months ago

user_54nf1g

1 Message

[Edited: "Language"]! Why all of a sudden I can't have my TV on as long as I want. It's a home security issue 4 me. Been doing it for 30+yrs. You disabled a few yrs ago, then it was working all day. Now, all of a sudden you start this [Edited: "Language"] again that you really legally have no right due to people's medical, psychological or safety issues. You legally CANNOT dictate how long a household has any TV on. Lawsuits are on their way. If my house gets broken into cuz they don't hear a TV on, [Edited: "Inflammatory"]. You have been notified.

(edited)

10 months ago

XfinityBrianH

Official Employee

 • 

936 Messages

@user_54nf1g Thanks for reaching out to us here. You can find instructions for the screen saver function here https://www.xfinity.com/support/articles/x1-screen-saver

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

jerseygirl9889

Visitor

 • 

1 Message

10 months ago

Bring back the animal screen savers!!!!!!

0

user_99suvv

3 Messages

9 months ago

Please bring back the animal screen saver. We do not like the landscape .Thank you

0

penguinmedic

Frequent Visitor

 • 

14 Messages

9 months ago

As per usual they take away and charge more, I can't even get my DVR to record

0

forum icon

New to the Community?

Start Here