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Visitor

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2 Messages

Wednesday, July 16th, 2025 8:32 PM

Schedule a tech to install cable

I need a cable outlet installed in my basement because the Stream app doesn’t work down there. How do I schedule that?

Contributor

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32 Messages

22 hours ago

@user_ljnbwf Xfinity does not do any wall phishing, you would need to hire your own electrician, you can reach out & they maybe able to have a tech come add new outlet were they drill straight through the wall. but there is fee for them to come out and install the new outlet. U could also get a wifi extender thru xfinity https://www.xfinity.com/learn/internet-service/wifi/wifi-extender or https://www.xfinity.com/learn/internet-service/xpro or purchase your own. For the best wifi signal you do want your modem in central location of the home, basements closets or bookshelves are not recommended 

(edited)

Visitor

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2 Messages

@user_5w15rf​ thanks. I’m using a Deco WiFi extender, but the XfinityStream app often just stops working. The tv is being used by my 85-year-old mom who can’t manage the technology—trying to keep it simple for her

Contributor

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32 Messages

@user_ljnbwf​ Oh so your tv box needs coax, got it, If you dont need wall phised they can run a cable from tap to the area needed,  as long as they can drill from outside to the inside. I think its $100 install fee added to your next bill. You will probaly hear from Xfinity agent on this forum that will invite you to send a DM to get that scheduled

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