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Hi, @user_ee1075, I'm so very sorry to hear you were unable to reach us for such an extended period. Rest assured, you have reached just the right team to help!

Could you please send our team a private message with your first and last name, and full address?

To send a private message, you may need to:

• Click "Sign In"
• Click the "direct message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it