Requesting Tier 2 Assistance: ESPN App Entitlement Mismatch (UDB Account Refresh Needed)

Message:
Hello,

I am experiencing a TV provider authentication issue with my ESPN Unlimited access. On my Xfinity Subscriptions Hub, my status shows my ESPN Unlimited access is fully "Active." However, when I link my TV provider inside the ESPN app on my iPad and Roku, the app states I do not have access and prompts me to browse plans.

This issue began on Wednesday. I have already cleared my browser histories, tried private/incognito tabs, and logged out of all active Disney and ESPN profiles, but the digital token handshake continues to fail due to a database mismatch.

I attempted to resolve this via the standard live chat support, but the front-line agent unfortunately refused to escalate my ticket or perform a signal reset, incorrectly claiming that I am required to have Xfinity Internet to stream on third-party mobile apps. I only have Xfinity TV service, which has always unlocked third-party apps perfectly in the past.

Could an official employee please assist me by running a deep account refresh on my television profile to rebuild my active streaming entitlements? Thank you for your time.