Hello, user_8br1r5 and thank you for joining us here on the Xfinity Forums! I know managing equipment can sometimes feel overwhelming, so I wanted to share a few easy options to help make things smoother for you. As a quick reminder, you can exchange Xfinity equipment right away by visiting an Xfinity Retail Store for an immediate swap. If you prefer, you can also return old devices at a UPS Store using a prepaid return label. For upgrades, modems and TV boxes can be updated online here, and mobile devices can be managed directly through the Xfinity Assistant. If shipping equipment instead is easier for you, our team would be more than happy to help arrange that—just let us know what works best for you. We’re here to support you every step of the way! Replacing your TV Boxes and modems — FAQs
XfinityThomasA
Official Employee
•
3.4K Messages
4 hours ago
Hello, user_8br1r5 and thank you for joining us here on the Xfinity Forums! I know managing equipment can sometimes feel overwhelming, so I wanted to share a few easy options to help make things smoother for you.
As a quick reminder, you can exchange Xfinity equipment right away by visiting an Xfinity Retail Store for an immediate swap. If you prefer, you can also return old devices at a UPS Store using a prepaid return label.
For upgrades, modems and TV boxes can be updated online here, and mobile devices can be managed directly through the Xfinity Assistant.
If shipping equipment instead is easier for you, our team would be more than happy to help arrange that—just let us know what works best for you. We’re here to support you every step of the way!
Replacing your TV Boxes and modems — FAQs
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