bantonucci's profile



1 Message

Tue, Apr 5, 2022 11:23 PM

Re-pair cablecard

I have a cablecard that has been sitting in a TiVo box for months but has been un-used.

It used to be our primary box, until we upgraded to an X1.

We recently re-did the basement and put a tv down there, so I wanted to hook the TiVo back up. Problem is that I'm not getting anything but basic channels.

The rest of the channels say not authorized.

Should the cablecard re-pair on its own or does Xfinity need to send a signal?

Official Employee


325 Messages

6 m ago

Thanks for taking the time to let us know about the trouble you're having with your Cable Card. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?


To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it


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