New Poster
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1 Message
remote
What do I have to do to get a new remote ?
I can't find a person to talk to , I 'm directed to locations that are closed , I have dead ends with no correct options to continue......etc
I need a new remote , otherwise $200 a month is wasted !!!!
Responses
Whirly1
Regular Visitor
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6 Messages
1 y ago
I have old equipment too and also can't find anyone to talk to. They only solution I can see is get rid of comcast TV. Comcast is Johnny on the spot to let you know your bill is due but after you sign up with them they totally ignore you. The poorest customer support I have ever had the not so much pleasure from.
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ComcastMartinR
Official Employee
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196 Messages
2 m ago
Hello, @Whirly1! Thank you so much for reaching out to Comcast today over our Community Forums! We would be more than happy to review your account, to see what equipment upgrades may be available to you! To get started, please send us a Private Message with your first and last name. To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side.
Thank you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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