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user_4zhuxg
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2 Messages

09/17/2026 9:54 PM

Remote won't control TV

My remote will no longer control the TV (power and volume). I just received a new remote and did all of the set-up and troubleshooting with it and I cannot get it to pair to my Samsung TV for power and volume.

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XfinityBrianH

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2.5K Messages

3 hours ago

 

user_4zhuxg Thanks for reaching out to us here to let us know about hte issue you are experiencing with your remote. Did you receive the same model remote control that you previously had?

 

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