Remote won't control TV

My remote will no longer control the TV (power and volume). I just received a new remote and did all of the set-up and troubleshooting with it and I cannot get it to pair to my Samsung TV for power and volume.

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XfinityBrianH

Official Employee

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2.6K Messages

26 days ago

user_4zhuxg Thanks for reaching out to us here to let us know about hte issue you are experiencing with your remote. Did you receive the same model remote control that you previously had?

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user_4zhuxg

Visitor

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2 Messages

@XfinityBrianH yes I did. I ordered a new one thinking the volume buttons on the old were broken. But, I'm having the same issue with the new remote.

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26 days ago

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XfinityBrianH

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2.6K Messages

user_4zhuxg Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

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You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

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26 days ago

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user_4zhuxg

Remote won't control TV

XfinityBrianH

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