Recording TV programmes

I recently added a TV channel subscription but decided after three weeks to cancel it.  During that period I discovered that I was no longer able to record progrmmes to my box, something I had done previously for many years.  My agent on the telephone told me I was not subscribed to the DVR service and that this cost $10 a month.  She also told me that I must have been given this additional service by mistake !!!   I have never previously paid for this, had no idea it was a subscription service and refused to pay it going forward.  The fact that YOU, XFinity, apparently made mistake should not now be my responsibility and paying $120 a year simply to record programmes to watch later is frankly unreasonable. I also spend time in the UK where recording programs on my SKY box is like breathing and costs nothing.