Visitor

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2 Messages

Saturday, May 16th, 2026 5:34 PM

RECORDING button gone!

I have had so many technicians at my house but no one can figure out what happened to my Xfinity account. I have TV plus with 300 hours of recording on my DVR. But my DVR just disappeared and I cannot record anything on my television! It keeps saying I am not subscribed to DVR but it is part of my plan!!! Xfinity you need to figure this out. And it was the guy in the Philippines that destroyed my entire account! Why can’t you have in-house people in America?? This corporate greed has gone too far and nobody can fix my plan!

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Official Employee

 • 

2.6K Messages

19 days ago

 

user_pehk81, I am sorry to hear you have been dealing with this without a solution. I would be happy to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

Visitor

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2 Messages

None of that worked. Xfinity had to get the highest tier Technician to come out to my house and they finally fixed it. What a nightmare!

Official Employee

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296 Messages

@user_pehk81 glad to hear the problem was finally resolved, sorry you had to go through that. Are there any other questions or concerns we can get addressed today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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