deising's profile

Visitor

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3 Messages

Tue, May 25, 2021 5:10 PM

pxd01ani

Our old DTA died and Comcast issued us a Pacer PXD01ANI box as a replacement with a new and much fancier remote. Despite several tech support calls with people I could barely understand, and one home visit by a seemingly knowledgeable tech, we still have a huge problem.

The box intermittently (usually once per day) fails to deliver any signal to the TV. The only remedy I have found is to power the box off/on and then it (rather quickly) starts sending signals. The tech said it was usually caused by incorrect pairing of the remote and box, but he paired it and it replicated the same problem the next day. Surely this is either a defective box or the solution is not known to anyone we have dealt with.

Any ideas?

Responses

XfinityBrie

Official Employee

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346 Messages

4 m ago

Hello @deising, thank you for joining us here on the forums. I'm sorry to hear a technician has already been out to the property and was unable to resolve this issue. By chance, have you tried a different cable connecting to the TV itself (HDMI, coaxial, etc.) to ensure it is not a cabling issue?

Visitor

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3 Messages

Thanks for your reply. I tried another cable with no change, but it really can't be a cable since the only thing I have to do that works every single time is to power cycle the DTA. I think that the DTA must be going into a sleep mode and not awaking consistently. If no one else has had this problem, I will call the store to see if a swap is available.

XfinityBrie

Official Employee

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346 Messages

I'm inclined to agree there -- the DTA's should kick back up once you press a button on the remote. A swap would be ideal -- if you're not comfortable going to the store, we can always ship one out as well. It can take about 3-5 business days for your device to arrive.

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Visitor

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3 Messages

Thank you, ComcastBrie. I will contact the store and make time to go up there as soon as I can.

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