Visitor
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3 Messages
Program Guide not updating
Lets try again:
I have no program guide. We lost it gradually over the last few days. Now nothing but "To Be Announced" and the time shows "12:00m". I've pulled power and reset both boxes several times and waited over 24 hours with no luck. I've tried this a couple of times over the last few days. In reading the forums this appears to be a common problem with the older non X1 boxes - saw a post from mid 2020 from a tech that said there was an internal email saying this was an issue. Is there something I can do to force the guide to update besides a reset?
XfinityBrie
Administrator
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672 Messages
4 years ago
We’re aware of an issue affecting all legacy TV Boxes (non-Xfinity X1 / non-Xfinity Flex) where customers are seeing “To Be Announced" in the on-screen guide for all programming more than four to five hours past the current time.
We’re working to resolve this issue, but it will take several days for the programming data to be refreshed across all equipment and divisions.
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jseams1234
Visitor
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3 Messages
4 years ago
Thank you for the response. However, I don’t have any programming info since resetting my boxes. Will this “fix” currently being implemented also address my completely missing program info?
(edited)
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