Frequent Visitor
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12 Messages
Problems With DVR Box
My small tv box (DVR Box?) for my kitchen TV has to be unplugged and plugged back in frequently because when I turn on the TV, it says "No Signal". When I unplug the power and plug it back in, it goes through the start up process again. It happens alot, but only on this box
Accepted Solution
XfinityAmira
Official Employee
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4.2K Messages
4 years ago
Hello, thanks for reaching back out to us in a private message about the problems you're experiencing with one of your cable boxes. We apologize for the delay in us getting back to you. I am sorry to hear you find yourself having to reboot the cable box frequently, that is definitely inconvenient and you should not have to reboot it that often. We definitely want to get this corrected which may mean replacing the cable box, and my team can absolutely assist you.
To get started, can you please confirm your first and last name as it appears on the account and your address street number?
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Again
Expert
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31.9K Messages
4 years ago
@pipingboss Please send your information to @ComcastAmira by clicking on her name in her post and then on Send a message.
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pipingboss
Frequent Visitor
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12 Messages
4 years ago
Thanks with the help Again
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CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
It was our pleasure helping you out, pipingboss. Take care!
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