Frequent Visitor
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7 Messages
Problems With DVR Box
My small tv box (DVR Box?) for my kitchen TV has to be unplugged and plugged back in frequently because when I turn on the TV, it says "No Signal". When I unplug the power and plug it back in, it goes through the start up process again. It happens alot, but only on this box
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Accepted Solution
ComcastAmira
Official Employee
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2.3K Messages
5 m ago
Hello, thanks for reaching back out to us in a private message about the problems you're experiencing with one of your cable boxes. We apologize for the delay in us getting back to you. I am sorry to hear you find yourself having to reboot the cable box frequently, that is definitely inconvenient and you should not have to reboot it that often. We definitely want to get this corrected which may mean replacing the cable box, and my team can absolutely assist you.
To get started, can you please confirm your first and last name as it appears on the account and your address street number?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again
Expert
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25.8K Messages
5 m ago
@pipingboss Please send your information to @ComcastAmira by clicking on her name in her post and then on Send a message.
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pipingboss
Frequent Visitor
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7 Messages
5 m ago
Thanks with the help Again
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ComcastMorgan
Official Employee
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2.5K Messages
4 m ago
It was our pleasure helping you out, pipingboss. Take care!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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