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billmilosz
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11 Messages

Monday, June 7th, 2021 6:59 AM

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Pixelation and audio and video dropouts on most channels

Comcast / Xfinity is giving me VERY POOR service for my $265 a month, I must say.  Thinking about dropping them altogether.

I had a look at what's coming from Comcast's RG6 into my home on my spectrum analyzer.

Look at all the suckouts, and the high levels of ingress. For this they are charging me $265 a month.  

And look at their plant - this is where my drop is.  Horrible, messy, unterminated cables dangling in the air....

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4 years ago

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billmilosz

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11 Messages

4 years ago

And FYI  that spectrum plot was strait off the drop - no splitters etc.

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XfinityVianney

Official Employee

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2.3K Messages

Hello, @billmilosz. Thank you for posting this and bringing it to our attention. I can certainly research this further. I ask that you reach out privately, so we can cover the details. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to direct the message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

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billmilosz

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11 Messages

I'll do that soon, when I have some time during the afternoon or early evening.  Thanks.

4 years ago

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user_b9bc66

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1 Message

I've notice lots of pixelation lately too!

4 years ago

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XfinityRaul

Official Employee

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2.1K Messages

Hello @user_b9bc66. I'm sorry to hear you've been experiencing pixelated issues. I would be more than happy to help resolve this problem with you.


Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate the chat conversation.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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