Thank you for confirming you are watching CBS from your XFINITY DVR box @user_2dtz5t, we appreciate you letting us know! To confirm, is this happening during live broadcasts, recorded programming or both? How long has this issue been occurring? Have you tried resetting your cable box? You can restart your cable box by following the instructions at this link https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
Official Employee
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3.1K Messages
2 years ago
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user_2dtz5t
8 Messages
2 years ago
I restarted the box. It did NOT fix the problem.
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