Thank you for confirming you are watching CBS from your XFINITY DVR box @user_2dtz5t, we appreciate you letting us know! To confirm, is this happening during live broadcasts, recorded programming or both? How long has this issue been occurring? Have you tried resetting your cable box? You can restart your cable box by following the instructions at this link https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I appreciate you restarting your DVR, @user_2dtz5t. Have you by any chance tried completing a power cycle on your device? If not, please remove the power cord from the back of the cable box for about 10 seconds before plugging it back in. Please let me know if the issue continues after it comes back online.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for those details @user_2dtz5t! Have you noticed if this happens during the commercials on CBS too?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It is very helpful to know the standard definition channel does not have the same issue the high definition channel is experiencing @user_2dtz5t. Could you please confirm if the commercials on the high definition channel are experiencing the same pixelation issues that occur during the show or movie being televised?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
Official Employee
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1.3K Messages
23 days ago
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user_2dtz5t
8 Messages
23 days ago
I restarted the box. It did NOT fix the problem.
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