Thank you for confirming you are watching CBS from your XFINITY DVR box @user_2dtz5t, we appreciate you letting us know! To confirm, is this happening during live broadcasts, recorded programming or both? How long has this issue been occurring? Have you tried resetting your cable box? You can restart your cable box by following the instructions at this link https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box.
I appreciate you restarting your DVR, @user_2dtz5t. Have you by any chance tried completing a power cycle on your device? If not, please remove the power cord from the back of the cable box for about 10 seconds before plugging it back in. Please let me know if the issue continues after it comes back online.
It is very helpful to know the standard definition channel does not have the same issue the high definition channel is experiencing @user_2dtz5t. Could you please confirm if the commercials on the high definition channel are experiencing the same pixelation issues that occur during the show or movie being televised?
XfinityMartyR
Official Employee
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2K Messages
8 months ago
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user_2dtz5t
8 Messages
8 months ago
I restarted the box. It did NOT fix the problem.
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