Visitor
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2 Messages
Peacock
I'm writing this for my father. He subscribes to 1 gig internet and is a platinum member. He's 76 years old and not tech savvy and was unaware that he had 3 months to activate peacock before it couldn't be activated. So I called xfinity on his behalf, I am a manager on his account. And they basically told me, there is nothing they can do. I know that's not true. Xfinity can easily add the activation offer back to his rewards or account. I think this is unfair an wrong of xfinity to not help elderly people with these things. It's like they know the elderly won't know what to do and they count on that. So sad. It would be nice if an xfinity rep could give my dad the free service he deserves. I mean, he's paying over $200 for your services.
XfinityThomasA
Official Employee
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3.9K Messages
13 hours ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
So other readers can benefit - Activate Peacock Premium from an Xfinity or NOW promotional offer
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XfinityAldrik
Official Employee
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2.8K Messages
10 hours ago
Thanks again for reaching out to us @user_226a75! We’re glad we could help get the Peacock Subscription on your father’s account activated.
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