Visitor
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7 Messages
Peacock
I've seen many posts on how to turn off captions on a show by show basis. How can I turn off captions permanently so I don't have to do it for every show that I watch ?
Visitor
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7 Messages
I've seen many posts on how to turn off captions on a show by show basis. How can I turn off captions permanently so I don't have to do it for every show that I watch ?
Responses
EG
Expert
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89.2K Messages
2 m ago
Concern moved here to the proper help section.
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XfinityAlyssaA
Official Employee
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310 Messages
2 m ago
Good morning @user_c2fd3a and thank you for reaching out to our Digital Care Team on our forums. I have included the following link with instruction on how to turn off and on closed captions https://comca.st/2TjJG2L. If you need further assistance or have any additional questions, please let us know as we are happy to help!
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user_c2fd3a
Visitor
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7 Messages
2 m ago
I think that I might have posted my answer to the wrong post (sorry if this is a double post) Anyway, I got this email from Peacock Support:
Can you please try unplugging your Xfinity device from the power source and unplug your internet router for at least 60 seconds? After performing these troubleshooting steps, please launch the content you wish to watch on Peacock. To turn off Subtitles, press the pause button on your remote and this should bring up a navigation bar. Please make sure the navigation bar is selected and scroll to the left to the Text Bubble icon. Then please select Off.
After that the focus is in the > button. Click the < button twice to get to the text bubble, click on the text bubble and it will Subtitles, select NONE and the subtitles will not be shown. I've already tested this solution with several movies and it worked just fine. Hope it works for everyone else.
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