Peacock Activation Loop - Error PPG_0017

Looking for an account reset after changing xfinity plans, both which had peacock premium included.

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XfinityQuemekia

Official Employee

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1.4K Messages

3 hours ago

Thanks for reaching out @user_fax947! I can absolutely look into that for you on our end! I want to make sure I’m understanding everything correctly. Did you already have Peacock activated on your previous plan, and then lost access once the plan changed? What happens when you try to sign in directly to the Peacock app or website using your login details?

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user_fax947

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3 Messages

That is correct. I had Peacock activated with my previous plan and then lost access with the new plan. My Peacock account is still active but there is no subscription active. When trying to follow the Xfinity steps to activate Peacock to the same Peacock account, it then gives that error.

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2 hours ago

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XfinityQuemekia

Official Employee

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1.4K Messages

Have you tried clearing your cache and cookies, or opening a private/incognito window?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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user_fax947

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3 Messages

56 minutes ago

Yes, I have tried both of those options and neither worked.

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user_fax947

Peacock Activation Loop - Error PPG_0017

XfinityQuemekia

user_fax947

XfinityQuemekia

user_fax947

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