1 Message
Paramount + stopped working on x1i
Paramount + has stopped working on all of my boxes. All I get is a spinning circle when signing in.
1 Message
Paramount + has stopped working on all of my boxes. All I get is a spinning circle when signing in.
XfinityChristy
Official Employee
•
1.5K Messages
2 months ago
@user_o26nw8 Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry to hear that you’re having trouble with Paramount+—that sounds frustrating, especially with the spinning circle issue. Let’s see if we can get this sorted out for you.
1. Restart Your Device: Sometimes, a simple restart can resolve connectivity issues. Try turning off your device and turning it back on.
2. Check Your Internet Connection: Ensure that your internet connection is stable. You might want to restart your router or modem as well.
3. Update the App: Make sure that the Paramount+ app is up to date. Check your device’s app store for any available updates.
4. Clear Cache and Data: If you’re using a streaming device, go into the settings and clear the cache or data for the Paramount+ app.
5. Reinstall the App: Try uninstalling and then reinstalling the Paramount+ app. This can sometimes fix any glitches.
6. Check for System Updates: Ensure that your device’s operating system is up to date.
7. Sign Out and Sign Back In: If possible, try signing out of your Paramount+ account and then signing back in.
If you’ve tried these steps and are still having issues, please let us know so we can take a closer look at your account and subscription but sending a Direct Message with your full name and address.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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