Visitor
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1 Message
Pairing an existing cable card with a different TiVo box
I have been on the phone with customer service for over an hour and no one has been able to get this done. I have a cable card in my possession. This cable card was literally just being used in a TiVo edge box last week. I had to replace my TiVo edge box with a new one. So I now have a new TiVo edge box. I need to take the cable card (which is working and I’m paying for) out of the old TiVo box and pair it with my new TiVo box. I do not need a new cable card. I understand that xfinity no longer issue them. But I also know that if I have one it should absolutely be able to be transferred to a new TiVo box. I just need someone to send the signal to my new TiVo box and pair that cable card to the new TiVo. I need this escalated to a supervisor and someone who is an expert on cable cards. Once again, I do not need a new cable card. I just need to pair my existing cable card with a new TiVo box. I will absolutely not be getting an xfinity box. I will leave xfinity all together before I get your box. I just need this cable card paired with my new TiVo.


XfinityRaul
Official Employee
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2.4K Messages
2 hours ago
@user_m1yu2v I appreciate you reaching out to us via Forums to make us aware of the pairing issue you're experiencing with your existing cable card. I would be more than happy to review your account to see what we can do to troubleshoot remotely.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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